DO I HAVE TO MAKE AN APPOINTMENT/RESERVATION?

Yes, please purchase the Date & Time Specific Tickets online before visiting the park.  Date & Time Specific Tickets will guarantee your visit.  Passes are open-ended and have no date & time assigned, but when redeeming, are subject to capacity limits.  Once capacity is reached for a particular time slot, you will have to wait until the next time is available for the size of your group.

WHAT ARE YOUR HOURS OF OPERATION?

These can be viewed on the homepage.

*Check Facebook and Google for Special Holiday Hours and Closures*

HOW MUCH IS GENERAL ADMISSION?

General Admission rates vary depending on which park is selected and the duration of the ticket.  

A single jump ticket for the Trampoline Park is $23 for 1 hour, $30 for 1.5 hours, and $40 for 2 hours.  Please see Special Rates for Toddler pricing.

A single play ticket for the Adventure Park is $23 for 1 hour, $28 for 1.5 hours, and $33 for 2 hours.  Please see Special Rates for Toddler Pricing.

We do offer an Adventure Park & Trampoline Ticket for 2 hours and the rate is $40 for 1 hour of jump time in the Trampoline Park followed by 1 hour of playtime in the Adventure Park.  This ticket is best suited for children 7 – 12 years. of age.  Please see Special Rates for Toddler pricing.

DO YOU HAVE ANY SPECIAL RATES?

We have a few different pricing options for guests with Special Needs, Military Personnel, First Responders, Neon Lights, and Toddlers.

Special Needs guests can jump for 1 hour in the Trampoline Park for $8 during General Admission hours.  An aide/parent/caregiver jumps for free with them.  Special Needs guests 12 years. & younger can play for 1 hour in the Adventure Park for $20 and 1 aide/parent/caregiver admission is included to assist when required.  Aides/Parents/Caregivers must be at least 18 years. old to assist a Special Needs guest.

Trampoline grip socks are still required for both and are $3.50/pair and are yours to keep.  

Join us every Tuesday when we turn down the music for a more sensory-friendly experience (all day).

Military Personnel (past and present) and immediate family members receive 50% off General Admission tickets with a Military ID or CF One card.

First Responders and immediate family members receive 50% off General Admission tickets with proof of employment such as a badge or photo ID.

Neon Lights is $30 for 2 hours, every Friday and Saturday from 9 pm to 11 pm.

A Toddler who is 6 years & younger can jump for 1 hour in the Trampoline Park for $14—a Toddler who is 3 years & younger can play for 1 hour in the Adventure Park for $20 and 1 Parent/Guardian admission is included to allow for adult supervision.

DO YOU HAVE ANY FAMILY RATES OR DISCOUNTS?

Your best option is to purchase a 10-hour Family Pass or 10-hour Toddler Pass that can be split up between immediate family members and expire after 365 days!  Please see “Jump Passes” for more information and pricing.  Each 10-hour Pass can only be used for jump time in the Trampoline Park and cannot be used for playtime in the Adventure Park

DO YOU HAVE A WEIGHT RESTRICTION?

No, the trampolines do not have a weight restriction.  However, we do recommend that guests over 350 lbs. refrain from jumping, as excessive cardio may cause serious health complications such as cardiac arrest.  Guest safety is our primary concern, so please check with your healthcare provider before jumping.

The Climbing Walls have a weight restriction of 300 lbs.

The Ropes Course has a weight restriction of 175 lbs.

IS THERE A PLACE TO PUT MY STUFF? DO YOU HAVE LOCKERS?

Yes, we have lockers and storage cubbies around the facility.  Lockers require a Toonie ($2.00) and are for one-time use.  Cubbies are free to use at your discretion.

CAN I JUMP WITH A CAST ON?

As guest safety is paramount at our parks, we do not allow guests to jump while wearing a cast for the safety of the jumper and those around them.

WHAT SHOULD I WEAR?

We recommend gym attire and clothing that does not restrict your range of movement. Wear something you don't mind getting sweaty in, as jumping can be quite the workout!

Trampoline socks are required for safety while jumping and playing, trampoline socks are $3.50 per pair and are yours to keep.

ARE WE ALLOWED TO RECORD USING OUR DEVICES IN THE FACILITY?

Yes, this is permitted and is covered under the waiver.  However, we recommend that you leave all phones and devices in a locker or use them on carpeted and tiled floors only.  We will not be able to retrieve phones if they slip beneath the jumping/playing surfaces.

HOW DO I KNOW WHEN MY TIME IS DONE?

The colour of your wristband indicates to the Court Monitors, when your jump time is complete and to the Soft Play Attendants, when your playtime is done.  Court Monitors and Soft Play Attendants will kindly let guests know when it’s time to exit the courts and play areas.

IS THERE AN AGE LIMIT TO JUMP IN THE TRAMPOLINE PARK?

All ages are welcome to jump in the Trampoline Park.  We also offer a Kiddie Court for children 6 years and younger to jump in.

WHAT DO I HAVE ACCESS TO WHEN A TRAMPOLINE TICKET IS PURCHASED?

A trampoline park ticket includes access to the Kiddie Court (a safe place for children 6 and younger to jump), Dodgeball Court, Dunk Hoops, Battle Beam, Slackline, Air Bag, Rope Swing, and Freestyle Courts.  

DO I NEED TO PURCHASE A TICKET IF I JUST WANT TO WATCH MY CHILDREN?

As a spectator/non-participant, you do not require a ticket to watch your children but must remain on the carpet.

To supervise a young child, a parent may request a Parent wristband, to be within arm's reach of their child.  There is no fee for the wristband.  Parents will require a waiver and a pair of trampoline socks to walk on the mats, surrounding the trampoline that their child is jumping on.  Parents cannot jump with a Parent Wristband and will have to purchase a trampoline ticket to jump.

HOW MUCH IS ADMISSION TO THE TRAMPOLINE PARK?

A General Admission jump ticket applies to participants who are 7 years of age and older and the rate is $23 for 1 hour, $30 for 1.5 hours, and $40 for 2 hours.  

We offer special rates for Toddlers (6 years. & younger) to jump as well, and the rate is $14 for 1 hour, $19 for 1.5 hours, and $25 for 2 hours.

Children 2 and younger can jump for free with a paying adult.  If the adult chooses not to jump with their child 2 and under, a Toddler jump ticket must be purchased.

Trampoline socks are required to jump and are $3.50/pair.

HOW DO I ACCESS THE CLIMBING WALLS?

If a trampoline ticket is purchased, you can have access to the Climbing Walls for an additional fee of $5.  This add-on ticket cannot be purchased online and can only be added by a cashier at the park.  You will only have access to the Climbing Walls for the duration of your jump time.

WHEN I PURCHASE A TRAMPOLINE TICKET, DO I HAVE ACCESS TO THE ADVENTURE PARK AS WELL?

A Trampoline Park ticket will give you access to our trampoline activities.  To access the Adventure Park, a separate ticket for the Adventure Park must be purchased.  

We do offer a 2-hour Adventure Park & Trampoline Ticket for $40 with access to the Trampoline Park for the first hour and then the Adventure Park for the second hour.  This ticket is best suited for children 7 – 12 years of age.

For children 6 years. and younger, it is best to create a combo ticket by purchasing a Toddler jump ticket for the first hour for $14 and the second hour, adding a General Admission Adventure Park ticket for a child 4 – 6 years old for $23 or a Toddler Adventure Park ticket for a child 3 years old. and younger for $20.

DO YOU OFFER TODDLER TIME?

Toddlers are welcome to join in on the fun and can jump with us throughout the day, during General Admission pricing.  Toddlers 6 years & younger can jump in the Trampoline Park for $14 for 1 hour, $19 for 1.5 hours, and $25 for 2 hours.

IS THERE AN AGE LIMIT TO PLAY IN THE ADVENTURE PARK?

Yes, the Adventure Park is only for children 12 years of age and younger to enjoy. Parents and children over 12 years of age are not permitted to play in the Adventure Park but are welcome to watch.  

IF I PURCHASE A TICKET FOR THE ADVENTURE PARK FOR MY CHILD, WHAT IS INCLUDED?

An Adventure Park Ticket includes access to a Toddler Only Zone (limited to children 3 years old & younger), an Urban Play Structure, a 2-Level Ropes Course, and our Climbing Walls.

Trampoline socks are required to play and are $3.50/pair.

HOW MUCH IS ADMISSION TO THE ADVENTURE PARK?

A General Admission ticket applies to a child between 4 to 12 years of age and is $23 for 1 hour, $28 for 1.5 hours, and $33 for 2 hours.  

Toddlers 3 years of age and younger can play in the Toddler Only Zone at the rate of $20 for 1 hour, $25 for 1.5 hours, and $30 for 2 hours.  A Toddler ticket includes 1 Guardian ticket in the pricing to allow adult supervision.

Trampoline socks are $3.50/pair and are required for children and parent supervisors.

WHEN AN ADVENTURE PARK TICKET IS PURCHASED, WILL MY CHILD HAVE ACCESS TO THE TRAMPOLINE PARK AS WELL?

An Adventure Park ticket includes access to our Urban Play Structure, 2-Level Ropes Course, and Climbing Walls.  To access the Trampoline Park, a separate ticket for the Trampoline Park must be purchased.

We do offer a 2-hour Adventure Park & Trampoline Ticket for $40 with access to the Trampoline Park for the first hour and then the Adventure Park for the second hour.  This ticket is best suited for children 7 – 12 years of age.

For children 6 years. and younger, it is best to create a combo ticket by purchasing a Toddler jump ticket for the first hour for $14 and the second hour, adding a General Admission Adventure Park ticket for a child 4 – 6 years old for $23 or a Toddler Adventure Park ticket for a child 3 years old and younger for $20.

IS THERE A TODDLER AREA IN THE ADVENTURE PARK?

Toddlers 3 years old and younger must use the Toddler Only Zone. Parents are required to always accompany their toddler in the play area.  A Guardian Ticket is included in the purchase of a Toddler Adventure Park ticket.  Parents are required to wear trampoline socks and a Guardian Wristband to be in the Toddler Only Zone.

WHAT ARE THE REQUIREMENTS FOR THE 2-LEVEL ROPES COURSE?

A child must be able to fit into the harness properly and when clipped in, must also be able to walk on the bottom of the course.  For safety, there is a maximum height restriction.  If a child is too tall for the 2-Level Ropes Course, we offer our Climbing Walls.  Helmets and trampoline socks are required to use the 2-Level Ropes Course.

WHAT ARE THE REQUIREMENTS FOR THE CLIMBING WALLS?

A child must be able to fit into the harness properly and weigh enough to keep the belay from retracting.  Helmets and trampoline socks are required to use the Climbing Walls.

ARE THERE AGE RESTRICTIONS ON THE PARTIES?

Guests of all ages are welcome to come and party with us!  We have hosted parties for all ages from 2 to 65+ (but those aren’t the limits!).  We can adapt our party packages to suit bachelor/bachelorette parties, corporate events, and team builders.

WHAT IS THE DIFFERENCE BETWEEN THE PARTY PACKAGES?

Our Bounce & Soar Party includes just the Trampoline Park, our Adventure Park Party includes just the Adventure Park (12 years and younger only), and our Adventure Park and Trampoline Combo Party includes both the Trampoline Park and our Adventure Park (12 years and younger only).

HOW DO I DECIDE WHICH PARTY PACKAGE TO CHOOSE?

The Bounce and Soar Parties are available to all ages. The Adventure Park Parties and the Adventure Park & Trampoline Combo Parties are only available to children 12 years. and younger.

DOES IT COST MORE TO INCLUDE BOTH PARKS IN MY PARTY PACKAGE?

Party pricing is based on the number of guests you select to include in your party and the date you select for your party (Monday – Thursday or Friday – Sunday & Holidays), not which park(s) you select to include in your party package. 

DO I HAVE TO PAY A DEPOSIT?

Yes, all parties require a deposit. The remaining balance is due on the day of your party.

DO YOU KEEP MY CREDIT CARD INFORMATION ON FILE?

No, we do not store any credit card information for a party deposit. You may pay your remaining balance with the same or different form of payment at the end of your party.

WHAT IS YOUR CANCELLATION POLICY?

If you cancel your party or event more than 2 weeks (14 full days) before the date it is scheduled for, we can refund your deposit entirely.  If you cancel within 2 weeks of your party or event date, we cannot refund your deposit, however, you can reschedule your party any time up to 1 year without penalty.

HOW MANY GUESTS CAN I INVITE TO MY PARTY?

Parties start with a minimum of 10 guests (including the Guest of Honour), and you may add up to 12 additional guests.

DO I COUNT PARENTS IN THE NUMBER OF GUESTS?

For children’s birthday parties, please count the number of children attending (including the Guest of Honour).  Parents and spectators can watch their children jump/play for free.  There is no guaranteed seating at the tables for parents and no pizza or bottles of water are included for parents in the party packages.  Additional food and beverages can be added to your party for parents to enjoy.

CAN PARENTS JUMP/PLAY WHEN THEIR CHILDREN ARE ATTENDING A PARTY?

We offer Party Parents (parents of the Guest of Honour) a special jump rate of $8 each.  A maximum of 2 Party Parent jump tickets may be added to a Bounce and Soar Party or an Adventure Park & Trampoline Combo Party.  Additional parents can jump at our General Admission rates.  

Parents are not permitted to play in the Adventure Park as the indoor playground is for children 12 years and younger only.  

HOW LONG ARE PARTIES?

The event is a total of 2 hours and 30 minutes long.  This includes 2-hour wristbands and 30 minutes at the party table for cake and presents.  Please invite your guests to arrive 30 minutes before the start time of your party, to allow us time to check in everyone.

WHAT DOES THE PARTY HOST DO?

Your Party Host is specially assigned to your party to act as a server, among other responsibilities.  Your Party Host will welcome all your guests as they check-in, point out the rules video for safe jumping, do a special birthday shout-out for the Guest of Honour, serve your pizza and dessert, take care of set-up/clean-up of your party table, and present your final bill for payment.  

They may help smooth interactions between you, our staff, and our facility, so if you have questions, comments, or concerns about your party experience, please talk to your Party Host!

ARE SOCKS INCLUDED?

Trampoline grip socks are not included in the party packages because some guests may already have trampoline grip socks, which they are welcome to bring and reuse. Trampoline socks are $3.50/pair and will be added to the final bill at your party.

DO YOU HAVE INVITATIONS?

Yes, please look under “Extras” at the top menu bar of our website. Under the “Invitations” section you will find 2 versions of printable invitations, 1 for birthday parties and 1 for large groups.

DO YOU HAVE LOOT BAGS?

We do not provide loot bags, but you are welcome to bring in your own, provided your guests do not consume the treats in our facility.

CAN I BRING IN OTHER OUTSIDE FOOD OR BEVERAGES?

You may bring in a special birthday dessert, but no other outside food or beverages are permitted to be brought into our facility.

WHAT IF I HAVE A GUEST WITH FOOD ALLERGY?

If we cannot accommodate the food allergy at the Drey Café, special permission must be granted by the manager to bring in outside food for the guest with the allergy. 

CAN I BRING IN A CAKE/CUPCAKES?

Yes, if you booked one of our party packages, you are permitted to bring in a special birthday dessert, whether it’s cake, cupcakes, donuts, or another special treat!

DO YOU HAVE A FRIDGE/FREEZER FOR AN ICE CREAM CAKE/CUPCAKES?

Yes, we do! Please let your Party Host know that you brought a special frozen dessert, and they will store it properly for you.

DO YOU HAVE PLATES, CUTLERY, ETC… FOR CAKE?

Yes, we take care of all the plates, cutlery, napkins, and cups for your party as needed for pizza, cake, and beverage pitchers.  We provide lighters, cake knives, and pie servers for cake service.  Please bring your candles.

CAN I BRING IN MY OWN DECORATIONS?

You are more than welcome to bring in your decorations (with the exclusion of Pinatas).  Please let our office admin know at the time of confirmation.  You may bring tabletop decorations and helium balloons are permitted but must be attached to a weight.

ARE THERE ANY INSTRUCTORS OR LEADERS IN ACTIVITIES?

No, we offer free play at our facilities.  Although our Court Monitors are stationed at every court and act as lifeguards, their job is to ensure all guests are following the rules and jumping safely.  They do not teach or guide guests in trampoline activities, however, Court Monitors are always happy to referee a Dodgeball game for your crew!  

Our Soft Play Attendants will ensure that all guests are following the rules and playing safely in our Adventure Park.  Soft Play Attendants will help with harnesses, helmets, and clips required for the children who are using the 2-Level Ropes Course and Climbing Walls.

DO YOU OFFER GROUP RATES?

Yes, we offer many different incentives for our group bookings! Please contact our Director of Sales to plan your group event at groups@flyingsquirrelsports.com.

DO YOU REQUIRE A DEPOSIT TO BOOK A GROUP EVENT?

Yes, we require a deposit equal to 50% of the total event cost to secure your booking.

CAN WE BRING OUTSIDE FOOD IN?

No, we ask that no outside food or drink be brought into the facility.

DO GROUP EVENTS INCLUDE TABLES?

We typically do not offer a table for group events as tables are reserved for party package bookings. However, for larger group bookings, please contact our Director of Sales at groups@flyingsquirrelsports.com to enquire about booking a table.

AS A GROUP, DO WE GET ANY OTHER SPECIAL DEALS?

We offer groups a 20% discount on beverage pitchers, but that's only the start. Contact our Director of Sales at groups@flyingsquirrelsports.com for more group incentives!

DO YOU OFFER OUTSIDE CATERING SERVICES?

No.

What is your definition of a Toddler?

For the Trampoline Park, children 6 and younger are classified as Toddlers, so they qualify for the Toddler Rate and may use the Kiddie Court.

Children 3 and younger are classified as Toddlers for the Adventure Park, so they qualify for the Toddler rate and may use the toddler-only area.

Is there a special rate for Toddlers?

Toddlers 6 and younger can jump for an hour for $14 in the Trampoline Park.  

Toddlers 3 and younger can play for an hour for $20 in the Adventure Park and a Guardian ticket is included for adult supervision.

DO YOU HAVE AN AREA FOR SMALL CHILDREN?

Yes, all our parks have a Kiddie Court reserved for ages 6 and younger to bounce in.  They are not restricted to that area and may access the rest of the trampoline activities as well, but the Kiddie Court is a safe place for little ones to bounce away from the bigger kids and adults.

Our Adventure Park offers a Toddler Only Zone for children 3 years and younger.

DO I HAVE TO JUMP WITH MY KIDS?

No, we do not require that you jump with your children. However, it may be wise to have an adult on the trampolines with younger children to be able to help if needed. We offer a "Parent" wristband at no cost. This wristband allows the parents to assist their children on the trampolines but does not permit the parents to jump on the trampolines. A waiver and trampoline grip socks are still required for the parent to access the trampolines, even if not jumping.

A Guardian ticket is included in the purchase of a Toddler Adventure Park ticket to allow adult supervision.  A waiver and trampoline socks are still required for the parent to access the Toddler area in the Adventure Park.

DO I HAVE TO PAY FOR MY YOUNG TODDLER/INFANT TO PARTICIPATE?

Children 2 years old and younger may jump for free with a paying adult.  If the adult chooses not to jump with their child 2 and under, the child’s admission will be the toddler rate of $14 for an hour.

IS THERE A CHARGE IF YOU'RE NOT JUMPING?

No, there is no charge for any guests who just want to watch the action from the sidelines. Admission fees are only applicable for guests wanting to bounce on the trampolines.

DO YOU HAVE ANY AGE RESTRICTIONS?

There are no age restrictions on who can participate in our attractions at the Trampoline Park!  People of all ages are welcome to come jump if they are in good health and free from high blood pressure, heart, back, or neck problems, motion sickness, pregnancy, or other conditions that could be aggravated by jumping on a trampoline.

Only children 12 years and younger may play in our Adventure Park

Are there restrictions on when Toddlers can come to jump?

No, we allow all ages to jump at all times! Neon Lights on Friday and Saturday nights may not be appropriate for children younger than 13, due to the dark and loud environment, but we allow parents to decide what they are comfortable with.

ARE THERE AGE RESTRICTIONS FOR NEON LIGHTS EVENTS?

Our Neon Lights events are open to all ages! However, we do recommend that jumpers are at least 13 years old, as it is a dark, loud environment.

ARE GRIP SOCKS INCLUDED IN GENERAL ADMISSION?

No, trampoline grip socks are not included in admission. They are a one-time purchase of $3.50/pair and are yours to keep and reuse!

WHY DO I NEED TO WEAR TRAMPOLINE SOCKS? CAN'T I WEAR MY REGULAR SOCKS?

Trampoline grip socks are required due to safety and sanitary concerns. The grips on the soles allow jumpers more control and a safer jumping experience. Regular socks do not provide any traction on the trampoline mats and may result in unsafe jumping. Wearing socks on the trampolines helps keep our facility sanitary and clean!

CAN I USE TRAMPOLINE SOCKS FROM A DIFFERENT FACILITY?

Yes, guests are welcome to use trampoline grip socks from another facility.

Food & The Drey Café

DO YOU HAVE A PLACE TO PURCHASE FOOD?

Yes, our very own Drey Café has an assortment of delicious food, drinks, and treats available for purchase.

MY CHILD IS ALLERGIC TO NUTS, DOES YOUR FOOD HAVE NUTS?

We are striving toward a nut-free facility; however, we cannot guarantee that our ingredients have not encountered nuts at our suppliers' facilities or while being transported.

CAN I BRING OUTSIDE FOOD OR BEVERAGES IN?

No, we ask that no outside food or beverage be brought into our facility.

DOES THE FLYING SQUIRREL MAKE THE FOOD?

Yes, all our food is prepared fresh to order from quality ingredients. Pizzas are topped in-house and baked fresh, and fruits and vegetables are cut fresh every day to make our platters.

WHAT IS NEON LIGHTS?

Every Friday and Saturday night from 9:00pm to 11:00pm, Flying Squirrel transforms into the hottest all-ages spot in the city! A live DJ cranks the tunes, while we fire up the lasers, black lights, strobes and more! It is $30 per jumper for 2 hours of cosmic fun and trampoline socks are required.

DO YOU EVER DO NEON LIGHTS ANY OTHER TIME THAN FRIDAYS AND SATURDAYS AT 9PM TO 11PM?

No, currently we only offer Neon Lights on Fridays and Saturdays at 9pm to 11:00pm. If you book a whole facility buyout for your event, we can do Neon Lights for you at any time!

I WANT TO EXPERIENCE NEON LIGHTS, WHAT DO I DO?

You may complete your waiver ahead of time and purchase your Neon Lights ticket online and skip the line! You can also do those things when you arrive at the park. Please come a little before 9:00pm in order to fill out a waiver and get checked in. Jumpers younger than 18 must have a waiver signed by their parent or guardian.

ARE THERE ANY AGE RESTRICTIONS FOR NEON LIGHTS?

Our Neon Lights events are open to all ages! Although we do recommend that jumpers are at least 13 years old, as it is a dark, loud environment. Our Neon Lights guests are typically teens to young adults, but everyone is welcome!

I HAVE A "FREE 1-HOUR PASS", CAN I USE THIS TOWARD A NEON LIGHTS TICKET BY PAYING THE EXTRA $5?

Unfortunately, we do not offer this exchange. Please purchase a Neon Lights ticket and save your free pass for a time during regular hours.

WHERE CAN I FIND THE WAIVER?

Please click on the "Waiver" button on the top menu bar of our home page to access our online waiver system. Alternatively, you can use our computers in the park to complete the waiver when you arrive.

HOW DO I SIGN THE WAIVER?

1) Click on "Waiver" on the top menu bar and choose whether you are signing for only yourself, or for yourself and your children.
2) Follow the instructions on screen and enter your information accurately.
3) Sign the waiver online by clicking the mouse button and dragging the cursor. Touchscreen devices are a little easier, as you may sign with your finger.
4) Click "submit" and the waiver will be automatically added to our system and reviewed by staff.
If you have any questions or concerns about the waiver, please don't hesitate to talk to a staff member.

WHY DO I HAVE TO FILL OUT THE WAIVER?

Trampolines, even when used correctly can still cause injury. By signing the waiver, our guests acknowledge the inherent risks of jumping on a trampoline and agree to not hold the Flying Squirrel responsible for any injuries that may occur. There are several other terms and conditions in the waiver, so please take the time to review it carefully.

WHY CAN’T I HAVE A PAPER WAIVER?

We have eliminated paper waivers in an effort to be more environmentally friendly. Imagine how much paperwork we would have to store for 7 years (as legally required) if we did paper waivers for all of our guests! Once your electronic waiver is entered into our secure system, it is easily searchable and valid for 2 years from the day is it created, so you very rarely will need to go through that whole process!

I SIGNED A WAIVER PREVIOUSLY, IS IT STILL VALID?

We have switched to a new program for our Waiver System, as of Summer 2019. Any waivers that were completed on the old system have been destroyed and you will have to create another waiver on the new system. Our electronic waivers are valid for 2 years from the date they are created, provided it was completed properly and approved by our admin. When a child on their parent or guardian’s account turns 18, their previous waiver is invalid, and they must create a new account and sign their own waiver.

CAN I SIGN THE WAIVER FOR SOMEONE ELSE'S CHILDREN?

No, you may not sign the waiver for a child unless you are their parent or legal guardian.

HOW DO I GET THE PARENTS/GUARDIANS OF OTHER CHILDREN TO SIGN THE WAIVER?

Please direct the parent or guardian to our website and have them create an account. This can be done from any computer, phone or device with internet, from anywhere. If you arrive at the park with your child's friend who doesn’t have a waiver, you will be asked to call that child's parent or guardian to ask them to complete the waiver for their child online.

CAN I PRINT THE WAIVER?

There is no need to print the waiver! Once the waiver is completed online, it goes into our secure database. A big reason we don't offer paper waivers is to cut down on paper and ink usage.

I DON'T WANT TO GIVE OUT ALL THIS PERSONAL INFORMATION, WHAT SHOULD I DO?

Our guests are not permitted to use our trampolines until they have completed and signed a waiver. We do require all the information requested on the waiver form and take the utmost care in protecting our guests' information. We don't sell any personal information, and it is securely stored. We do not send our guests any promotions or advertisements via email. If you book a party or group event, your booking confirmation and invoice will be sent to that email address.

WHY DO YOU NEED MY ADDRESS, PHONE NUMBER AND BIRTH DATE?

Your birth date proves whether you are a legal adult or not and your address and phone number are required in order to contact you in case of an emergency.

WHO MUST SIGN THE WAIVER?

All participants who are jumping or going onto the trampolines, regardless of age, require a waiver. Minors (under 18) must have a parent or guardian sign the waiver for them.

What is the Family Pass?

The Family Pass is a 10 hour electronic "punch card" that can be used any time and split up any way you'd like between immediate family members (i.e. children and spouses). One "punch" per person per hour. It is $190(+tax) Please contact your local park for assistance if your card is lost or stolen. Expires in 365 days from purchase date.

What is the Toddler Pass?

The Toddler Pass is a 10 hour "punch card" that can be used by children 6 and younger and can be used at any time (not restricted to Toddler Time hours!). One "punch" per toddler per hour. This pass is $98(+tax) Please contact your local park for assistance if your card is lost or stolen. Expires in 365 days from purchase date.

Designed for people of all ages who have a permanent disability and require the assistance of a support person, the goal of the Access 2 Program is to improve social inclusion and provide access to entertainment, cultural and recreation opportunities and experiences without any added financial burden.

When an Access 2 cardholder (the individual with the permanent disability) presents their valid Access 2 Card at any participating venue partner, their support person receives free admission; the cardholder pays regular admission.

Support Person: A support person is an individual who accompanies a person with a disability to provide services that are not provided by employees of the participating venue. Examples include assisting the person with eating, administering medication, communicating, using washroom facilities, etc.

The Support Person:

• Must be 18 years of age, free admission for one support person per Access 2 jumper only
• May be related to the applicant
• Does not need to be a registered personal support worker (PSW) unless otherwise stated by the participating venue.