FAQ

Do you have a question about what to expect at Flying Squirrel? Most likely you will find the answer below. If you don’t find the answer to your question feel free to give us a call and any of our Flight Crew can get you fixed up!

General Information

Do I have to make an appointment/reservation?

No, you do not need to make an appointment or reservation, unless you are booking a party, private dodgeball court, facility buyout or a group event. You are welcome to come in anytime during our business hours.

 

What times are you open?

We are open from 10 am to 10 pm Sunday-Thursday. 10 am to 12 am (midnight) on Fridays and Saturdays.

 

How much is General Admission? Do you have any Special Rates?

Our general admission is $20 an hour per person. Apart from that, we have three special times: Neon Lights, Toddler Time and Special Needs Rate. Special Needs Rate is the next question and you can see more about Toddler Time and Neon Lights in the Toddler Time section and the Neon Lights section respectively.

 

What is the Special Needs Rate?

Guests with special needs jump for $8 an hour. An aide/parent/caregiver jumps for free with them.

 

Do you have any family rates/family discounts?

We have our Family Pass and our Toddler Pass. We, unfortunately, do not have any family jump rates. You can see more information on our Family Pass and Toddler Pass in the Passes section.

 

What is Mobile Check-in?

If you have purchased your tickets online, you can use Mobile Check-in to “skip the line.”

 

Do you have a weight restriction?

No, we do not have a weight restriction. Although we do recommend that people over 350 lbs do not come jumping as the excessive cardio may cause cardiac arrest.

 

Will I be able to get in? Is it too busy for people to get access to the facility?

Capacity is 350 people for Calgary. The chances of you not getting admitted are very small. If we do reach capacity, you may simply need to wait for a few guests to exit the facility first, as wristbands expire every 30 minutes.

 

Is there a place to put my stuff? Do you have lockers?

Yes, we do have lockers and storage cubbies all around. Lockers take toonies only and are a one-time use.

 

Can I jump with a cast on?
No, unfortunately for your own safety and others’ casts are not permitted on the trampolines.

 

What should I wear?
We recommend gym attire and clothing that does not restrict your range of movement. Something you don’t mind getting sweaty in, as jumping can be hard work.

 

Are we allowed to record using our devices in the facility?
Yes, however, we recommend phones and devices be used only on the carpeted areas and not on the trampolines themselves.

 

How do I know when my time’s done?

The amount of time you have in our facility is tracked by the colour of your wristband. The court monitors will let you know when your time is done.

PARTY INFORMATION

Do you have a fridge/freezer for an ice cream cake?

Yes, we do. Please feel free to bring in an ice cream cake and ask your party host to store it for you.

 

Are socks included?

Socks are not included in the cost of the party. They are $3 a pair, and if any of your guests already have a pair they are welcome to bring them and you will not need to buy another pair.

 

Do you keep my credit card information on file?

No, we do not keep that information. You will need to pay the remaining balance on your party before leaving.

 

Do you have plates, cutlery, etc. for cake?

Yes, we provide all the plates, cutlery, and napkins for pizza and for cake. We also provide lighters and knives to cut cakes. You only need to bring in candles.

 

Can I bring outside food/beverage in?

No, we ask that no outside food or beverage is brought in to our facility.

 

Do you have gluten-free options?

Yes, we have Gluten-Free pizza available.

 

Can I bring in cake/cupcakes?

If you booked a party with us, you are welcome to bring in cake, cupcakes, or some type of dessert.

 

What if I have a guest with an allergy?

If we cannot accommodate the allergy, you are welcome to bring in food for only that person.

 

Does the Flying Squirrel make the food?

Yes, we prepare all our food here.

 

Do you have to pay a deposit?
Yes, we require a $100.00 deposit for our Bounce and Super Fly parties. Group Events must pay a 50% deposit.

 

What is your cancellation policy?

If you cancel more than 2 weeks before the date of your party, we can refund your deposit. Unfortunately, if you cancel within those two weeks we cannot refund your deposit. You can reschedule your party at least one day before the date of your party, with no penalty to the deposit.

 

Do you have invitations?
Yes, you can find them under the tab “Important Stuff”. The invitations get sent to your email, which are then printed out.

 

What if I have less than 20 children but more than 10 children? Which package should I pick?

It is a $24 charge (Mon-Thurs) or a $30 charge (Fri-Sun) to add on additional jumpers to our 10 child Bounce Party package until a maximum of 5 additional children are added. If you exceed 15 jumpers then you must upgrade to our Super Fly Package for 20 jumpers.

 

Do you have loot bags?

No, we do not provide loot bags for our parties. You are welcome to bring your own in, provided your guests do not consume them on our premises.

** TIP: A balloon from our balloon packages, a string backpack and our trampoline socks make for a great impromptu loot bag.

 

What does the party host do?

Your party host serves as a waiter/waitress. They help check you in, do your birthday announcement, and serve your pizza and cake. They help smooth interactions between you, our staff, and our facility.

 

Can I bring in my own decorations?

We ask that you purchase decorations from us. If you want a specific theme or specialty balloons you are welcome to bring those in. We have available for purchase: balloons, birthday crowns, and party hats.

 

Are there any instructors or leaders in activities?

No, it is all free-play. We have court monitors who serve as lifeguards, but they are only there to supervise guests and ensure they are behaving safely. They do not teach or guide guests in activities. However, court monitors are available to referee dodgeball games.

 

Are there age restrictions on the parties?

No, we have no age restrictions on our parties. Adults can use the party packages, and children of all ages can use the party packages. We can also adapt the party packages to suit bachelor/bachelorette parties, corporate events, and team builders.

 

My child is allergic to nuts, does your food have nuts?

We cannot guarantee that at no point our food has come in contact with nuts. While our kitchen does not have nuts, and our items do not contain nuts we cannot guarantee that they have not come in contact with nuts at our suppliers’ facility or while being transported.

 

What is the duration of the party?
The event is 2 hours and 30 minutes long. This includes 2 hours of jump time and an extra 30 minutes at the table.

GROUP EVENTS INFORMATION

Do you offer group rates?

Yes, we offer rates for groups that are 25 + participants.

Do you require a deposit to book group event?
Yes, we require 50% of the total cost to hold your event in time.

Can we bring in outside food in?

No, we ask that no outside food or beverage are brought in to our facility.

Do group events include tables?

No, unfortunately, group events only include jump time.

As a group, do we get any other special deals?
We offer groups a discount of 20% on beverage pitchers!

AGE INFORMATION

Do I have to jump with my kids?

No, we do not require you to jump with your children. If they are fairly young though it may be worthwhile to have an adult jump with them. Children 2 years old and under get in free with a paying adult. If you are not jumping the 2-year-old will pay either the Toddler Time rate during Toddler Time or the General Admission rate outside of Toddler Time.

 

Is there a charge if you’re not jumping?

If you are not going to be jumping or be on the trampolines there is no fee for you.

 

Can I send my teenagers without supervision?

If you feel sufficiently comfortable leaving them without supervision, then they do not require supervision. And we are not responsible should they leave the facility.

 

Do you have any age restrictions?

We have no age restrictions whatsoever. People of all ages are welcome to come and jump. Children 2 and under jump for free with a participating adult. Otherwise, they pay General Admission or Toddler Time rate during Toddler Time hours.

 

For Neon Lights do you have any age restrictions?

We have no age restrictions for Neon Lights, although it is recommended for 13+ as it is a dark, loud environment.

 

Do you have an area for small children?

Yes, we have the Kiddie Court which is reserved for children 6 and under. They are not restricted to that area and are allowed access to the rest of the facility as well, but it is a safe place for little ones to jump.

SOCK INFORMATION

Are socks included in general admission?

No, they are not included in the cost of general admission. The socks are $3 a pair and they are yours to keep and reusable for future visits. If you do have trampoline socks already you are welcome to bring them to use.

 

Why do I need to wear trampoline socks? Can’t I wear my own?

There are two major reasons for the trampoline socks: Safety and Sanitation. Regular socks have no grip on trampolines, which is why our socks do. Wearing our trampoline socks helps us keep our facility a little bit cleaner.

 

Can I use Trampoline Socks from a different facility?

Yes, but they must be from a certified trampoline park.

FOOD INFORMATION

Do you have a place to purchase food?

Yes, our Drey Café hosts an assortment of food and beverages available for purchase. A full menu can be found here: Flying Squirrel Menu

 

My child is allergic to nuts, does your food have nuts?

We cannot guarantee that at no point our food has come in contact with nuts. While our kitchen does not have nuts, and our items do not contain nuts we cannot guarantee that they have not come in contact with nuts at our suppliers’ facility or while being transported.

 

Can I bring outside food/beverage in?

No, we ask that no outside food or beverage is brought in to our facility.

 

Do you have gluten-free options?

Yes, we have Gluten-Free pizza available.

 

Does the Flying Squirrel make the food?

Yes, we prepare all our food here.

NEON LIGHTS INFORMATION

What is Neon Lights?

Neon Lights is a special event occurring Fridays and Saturdays from 9 pm to midnight. It is $25 for 3 hours of jump time. We turn off the lights and turn on our black lights, strobe lights, fog machine, and bring in a live DJ. It is essentially a dance club on trampolines!

 

Do you ever do Neon Lights any other time than Fridays and Saturdays at 9 pm to midnight?

No, currently we only offer Neon Lights on Fridays and Saturdays at 9 pm to midnight. We occasionally do small previews of the Neon Lights event at other times.

 

I want to go to Neon Lights what should I do?

It is recommended to arrive a little bit before 9 pm, and to have your waiver completely done in advance. If you are under 18 you need a waiver signed by your parent or guardian.

 

For Neon Lights do you have any age restrictions?

We have no age restrictions for Neon Lights, although it is recommended for 13+ as it is a dark, loud environment. The Neon Lights event caters to teenagers and young adults.

 

I have a “free 1-hour pass,” can I use this towards Neon Lights? Can I just pay the extra $5?

Unfortunately, we do not offer this exchange. You can purchase a Neon Lights ticket and save your pass for a time during regular hours.

FITNESS CLASS INFORMATION

When do you offer Fitness Classes?
Please look at our calendar to see the various days we offer our classes!


How much are your classes?

The classes are $15 each class and include a free water bottle! Tax not included.

Do you have a fitness pass?
Yes, the pass is $100 for 10 classes! Tax not included.

To participate do I still require a waiver and trampoline socks?
Yes, all jumpers require a liability waiver and trampoline socks before having access to the trampolines.

TODDLER TIME INFORMATION

What is Toddler Time? When is it?

Toddler Time is a discount time for children 6 and under. During Toddler Time children who are 6 and under jump for $10 an hour. Toddler Time is Monday-Friday 10 am to 1 pm and Saturday-Sunday 10 am to 11 am.

 

Can I still bring my older child(ren) during Toddler Time?

Yes, during Toddler Time our facility is open to all ages. Children older than 6 fall under the General Admission rate of $20.

 

Can I bring my toddler outside of Toddler Time?

Yes, you are welcome to bring your toddler at any time. However, outside of Toddler Time they pay General Admission which is $20 an hour per person.

 

Do I have to jump with my kids?

No, we do not require you to jump with your children. If they are fairly young though it may be worthwhile to have an adult jump with them. Children 2 years old and under get in free with a paying adult. If you are not jumping the 2 year old will pay either the Toddler Time rate during Toddler Time or the General Admission rate outside of Toddler Time.

 

Is there a charge if you’re not jumping?

If you are not going to be jumping or be on the trampolines there is no fee for you.

 

Do you have an area for small children?

Yes, we have the Kiddie Court which is reserved for children 6 and under. They do not need to stay there.

 

How much is an adult during Toddler Time?

Adults who are jumping are still General Admission which $20 an hour per person.

 

Do you have an area for small children?

Yes, we have the Kiddie Court which is reserved for children 6 and under. They do not need to stay there.

 

How much is an adult during Toddler Time?

Adults who are jumping are still General Admission which $20 an hour per person.

WAIVER INFORMATION

Where can I find the waiver?

The waiver can be found by clicking the waiver button on the Menu. You will be directed to the location’s online waiver system. You may also fill out the waiver in-store on our computers via the same process.

 

How do I sign the waiver?

  • Once at the correct web address, please click create an account if you do not have an account.
  • The first page of information is all a legal adult’s information.
  • You can now add your child(ren) and/or spouse as “participants” under the account.
  • Click on “waiver” and follow the prompts.
  • Sign by clicking and dragging your mouse inside the grey box, or by signing with your finger if you have a touchscreen
  • Click Accept. The waiver will now be sent to our system.
  • If you have any questions or concerns, contact us and we will verify the waiver.

 

Why do I have to fill out the waiver?

Trampolines, even when used correctly, can still cause injury. The waiver protects the Flying Squirrel from being sued. By signing the waiver, you are acknowledging the inherent risks in jumping on a trampoline and agreeing to not hold the Flying Squirrel accountable for any injuries that may occur. There are several other terms and conditions in the waiver, so please take the time to read it carefully.

 

Why can’t I have a paper waiver?

We have eliminated paper waivers in an effort to be environmentally friendly. Imagine how much paperwork we would have if we did paper waivers for all of our guests. If you’re guessing nearly a million you would be correct! The online waiver allows us to search you in the system and once you sign the electronic waiver it is valid for 2 years or until the child turns 18. Legally we have to keep paper waivers for 7 years, we would very quickly run out of storage space for that many waivers.

 

I signed a waiver previously, is it still valid?

If you signed a waiver electronically it is valid for 2 years from the date you signed it; provided you filled it out correctly and the child has not turned 18 since then.

 

Can I sign the waiver for someone else’s children?

No, you cannot sign a waiver for a child unless you are their parent or legal guardian.

 

How do I get the parents/guardians of another child to sign the waiver?

Please direct them to our website and have them create an account.

 

Can I print the waiver?

The waiver can only be filled out online. It is not able to be printed. There is no need to print! Once the waiver is signed online it goes right to our database. A big part of the reason we have online waivers is to cut down on the usage of paper.

 

I don’t want to give out all this personal information, what should I do?

Unfortunately, we require all of that information in order for you to jump. Your birth date proves you are a legal adult, your address and phone number are ways to contact you in case of an emergency. We don’t sell any personal information, and it is securely stored. We rarely send out emails, but may offer special promotions, such as Christmas/Seasonal events or birthday specials. You can also opt-out of such email promotions.

 

Who must sign the waiver?
All participants jumping or going on to the trampoline require a waiver.

PASS INFORMATION

What is the Family Pass?

The Family Pass is a punch pass for 10 one-hour tickets. It is $175 plus tax. It can be used at any time. One punch per person per hour. The card never expires. If the card has been associated with your account we may be able to replace any lost or stolen cards.

 

What is the Toddler Pass?

The Toddler Pass is a punch pass for 10 one-hour tickets for toddlers (age 6 and under). It can be used at any time. One punch per toddler per hour. The Toddler Pass can be used at any time including outside of Toddler Time. The card never expires. If the card has been associated with your account we may be able to replace any lost or stolen cards.

What is the Fitness Pass?
The fitness pass is a punch card for 10 classes. It is $100. One punch per person per class. The card never expires. If the card has been associated with your account we may be able to replace any lost or stolen cards.

Operating Hours

Sunday- Thursday10:00 am - 10:00 pm
Friday - Saturday10:00 am - Midnight

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