FAQ
WHAT ARE YOUR HOURS OF OPERATION?
These can be viewed on the homepage.
*Check Facebook and Google for Special Holiday Hours and Closures*
HOW MUCH IS GENERAL ADMISSION?
A regular single jump ticket is $23 for 1 hour, $30 for 1.5 hours and $40 for 2 hours.
DO YOU HAVE ANY SPECIAL RATES?
We have a few different pricing options for Toddlers (6 and younger), Neon Lights, Military Personnel and guests with Special Needs:
The Toddler Rate is $14 per hour, any time.
Neon Lights is $30 for 2 hours, every Friday and Saturday from 9pm to 11pm
Military personnel (past and present) and immediate family members receive 50% off jump time with CF One Card or Military ID
Guests with special needs jump for $8 per hour. An aide/parent/caregiver jumps for free with them.
WHAT IS THE SPECIAL NEEDS RATE?
Guests with special needs jump for $8/hour any time, with an aide/parent/caregiver able to jump with them for free. Trampoline grip socks are still required for both jumpers for $3.50/pair and are yours to keep. Join us every Tuesday when we turn down the music for a more sensory-friendly experience (all day).
DO YOU HAVE ANY FAMILY RATES OR DISCOUNTS?
Your best option is to purchase a Family Pass or Toddler Pass, which are both 10 hour cards that can be split up between immediate family members and expire after 365 days! Please see "Jump Passes" for more information and pricing.
DO YOU HAVE A WEIGHT RESTRICTION?
No, the trampolines do not have a weight restriction. However, we do recommend that guests over 350 lbs refrain from jumping, as the excessive cardio may cause serious health complications such as cardiac arrest. Guest safety is our primary concern, so please check with your health care provider before jumping.
IS THERE A PLACE TO PUT MY STUFF? DO YOU HAVE LOCKERS?
Yes, we have lockers and storage cubbies around the facility. Lockers require ($2.00) and are a one time use. Cubbies are free to use at your discretion.
CAN I JUMP WITH A CAST ON?
As guest safety is paramount at our parks, we do not allow guests to jump while wearing a cast for the safety of the jumper and those around them.
WHAT SHOULD I WEAR?
We recommend gym attire and clothing that does not restrict your range of movement. Wear something you don't mind getting sweaty in, as jumping can be quite the workout!
ARE WE ALLOWED TO RECORD USING OUR DEVICES IN THE FACILITY?
Yes, this is permitted and is covered under the waiver. However, we recommend that you leave all phones and devices in a locker or use them on the carpeted areas only.
HOW DO I KNOW WHEN MY TIME IS DONE?
The colour of your wristband indicates to the Court Monitors when your jump time is done. Court Monitors will kindly let guests know when it's time to exit the courts.
DO YOU HAVE A FRIDGE/FREEZER FOR AN ICE CREAM CAKE/CUPCAKES?
Yes we do! Please let your Party Host know that you brought a special frozen dessert and they will store it properly for you.
ARE SOCKS INCLUDED?
Trampoline grip socks are not included in the party packages because some guests may already have trampoline grip socks, which they are welcome to bring and re-use. Trampoline socks are $3/pair and will be added to the final bill at your party.
DO YOU KEEP MY CREDIT CARD INFORMATION ON FILE?
No, we do not store any credit card information given over the phone for a party deposit. You may pay your remaining party balance with the same or different form of payment at the end of your party.
DO YOU HAVE PLATES, CUTLERY ETC... FOR CAKE?
Yes, we take care of all the plates, cutlery, napkins and cups for your party as needed for pizza, cake and pop pitchers. We provide lighters, cake knives, and pie servers for your cake service. Please bring your own candles.
CAN I BRING OUTSIDE FOOD/BEVERAGES IN?
No, we ask that no outside food or beverage is brought into our facility.
DO YOU HAVE GLUTEN-FREE OPTIONS?
Yes, we proudly serve a range of gluten-free pizzas using premium gluten-free crust.
CAN I BRING IN CAKE/CUPCAKES?
Yes, if you booked one of our party packages, you are permitted to bring in a special birthday dessert, whether it's cake, cupcakes, donuts or other special treats!
WHAT IF I HAVE A GUEST WITH A FOOD ALLERGY?
If we cannot accommodate the food allergy at the Drey Café, special permission must be granted by a manager to bring in outside food for only the guest with allergies.
DOES THE FLYING SQUIRREL MAKE THE FOOD?
Yes, all our food is prepared fresh to order from quality ingredients. Pizzas are topped in house and baked fresh, fruits and vegetables are cut fresh every day to make our platters.
DO YOU HAVE TO PAY A DEPOSIT?
Yes, we require a deposit for parties.
WHAT IS YOUR CANCELLATION POLICY?
If you cancel your party or event more than 2 weeks (14 FULL DAYS) before the date it is scheduled for, we can refund your deposit entirely. If you cancel within 2 weeks of your party/event date, we cannot refund your deposit, however, we are also able to reschedule your party any time up to 1 year with no additional penalty.
DO YOU HAVE INVITATIONS?
Yes, please look under "Extras" at the top menu bar of our website. Right click and save the document and print as many as you want at home!
DO YOU HAVE LOOT BAGS?
We do not provide loot bags, but you are welcome to bring your own in, provided your guests do not consume them in our facility.
WHAT DOES THE PARTY HOST DO?
Your Party Host is specially assigned to your party to act as a server, among other responsibilities. Your Party Host will welcome all your guests as they check in, point out the rules video for safe jumping, do a special birthday shout-out for the Guest of Honour, serve your pizza and dessert, take care of set-up/clean-up of your party table and present your final bill for payment. They help smooth interactions between you, our staff and our facility, so if you have any questions, comments or concerns about your party experience, please talk to your Party Host!
CAN I BRING IN MY OWN DECORATIONS?
You are more than welcome to bring in your own decorations (with the exclusion of Pinatas) please just let our office admin know at the time of confirmation call - the reason is we don't have any parks offering balloon packages currently.
ARE THERE ANY INSTRUCTORS OR LEADERS IN ACTIVITIES?
No, we offer free-play at our facilities. Although our Court Monitors are stationed at every court and act as lifeguards, their job is to ensure all guests are following the rules and jumping safely. They do not teach or guide guests in trampoline activities, however Court Monitors are always happy to referee a Dodgeball game for your crew!
ARE THERE AGE RESTRICTIONS ON THE PARTIES?
Absolutely not! Guests of all ages are welcome to come party with us. We have hosted parties for all ages from 2 to 40+ (but those aren't the limits!). We can adapt our party packages to suit bachelor/bachelorette parties, corporate events, and team builders.
MY CHILD IS ALLERGIC TO NUTS, IS YOUR FACILITY NUT-FREE?
We are striving toward a nut-free facility; however, we cannot guarantee that our ingredients have not come into contact with nuts at our suppliers' facilities or while being transported.
HOW LONG ARE PARTIES?
The event is a total of 2 hours and 30 minutes long. This includes 2 hours of jump time and an extra 30 minutes at the party table for cake and presents.
DO YOU OFFER GROUP RATES?
Yes, we offer many different incentives to our group bookings! Please contact our Director of Sales to plan your group event at groups@flyingsquirrelsports.com.
DO YOU REQUIRE A DEPOSIT TO BOOK A GROUP EVENT?
Yes, we require a deposit equal to 50% of the total event cost to secure your booking.
CAN WE BRING OUTSIDE FOOD IN?
No, we ask that no outside food or drink is brought into the facility, unless it's through our approved catering partner, Great Events Catering.
DO GROUP EVENTS INCLUDE TABLES?
We typically do not offer a table for group events as tables are reserved for party package bookings. However, for larger group bookings, please contact our Director of Sales at groups@flyingsquirrelsports.com to enquire about booking a table.
AS A GROUP, DO WE GET ANY OTHER SPECIAL DEALS?
We offer groups a 20% discount off beverage pitchers, but that's only the start. Contact our Director of Sales at groups@flyingsquirrelsports.com for more group incentives!
DO YOU OFFER OUTSIDE CATERING SERVICES?
Yes! We have partnered with the local Great Events Catering company www.greateventscatering.ca. Contact groups@flyingsquirrelsports.com for more information.
DO I HAVE TO JUMP WITH MY KIDS?
No, we do not require that you jump with your children. However, it may be wise to have an adult on the trampolines with younger children to be able to help if needed. We offer a "Parent" wristband at no cost. This wristband allows the parent to assist their children on the trampolines, but does not permit the parent to jump on the trampolines. A waiver and trampoline grip socks are still required for the parent to access the trampolines, even if not jumping.
DO I HAVE TO PAY FOR MY YOUNG TODDLER/INFANT TO PARTICIPATE?
Children 2 years old and younger may jump for free with a paying adult. If the adult chooses not to jump with their child 2 and under, the child's admission will be the normal rate which can be found on the Tickets page.
IS THERE A CHARGE IF YOU'RE NOT JUMPING?
No, there is no charge for any guests who just want to watch the action from the sidelines. Admission fees are only applicable for guests wanting to bounce on the trampolines.
DO YOU HAVE ANY AGE RESTRICTIONS?
There are no age restrictions on who can participate in our attractions! People of all ages are welcome to come jump, as long as they are in good health and free from high blood pressure, heart, back or neck problems, motion sickness, pregnancy or other conditions that could be aggravated by jumping on a trampoline.
ARE THERE AGE RESTRICTIONS FOR NEON LIGHTS EVENTS?
Our Neon Lights events are open to all ages! Although we do recommend that jumpers are at least 13 years old, as it is a dark, loud environment.
DO YOU HAVE AN AREA FOR SMALL CHILDREN?
Yes, all of our parks have a Kiddie Court reserved for ages 6 and younger. They are not restricted to that area and may access the rest of the facility as well, but the Kiddie Court is a safe place for little ones to bounce away from the bigger kids.
ARE GRIP SOCKS INCLUDED IN GENERAL ADMISSION?
No, trampoline grip socks are not included in admission. They are a one-time purchase of $3.50/pair and are yours to keep and reuse!
WHY DO I NEED TO WEAR TRAMPOLINE SOCKS? CAN'T I WEAR MY OWN REGULAR SOCKS?
Trampoline grip socks are required due to safety and sanitary concerns. The grips on the soles allow jumpers more control and a safer jumping experience. Regular socks do not provide any traction on the trampoline mats and may result in unsafe jumping. Wearing socks on the trampolines helps keep our facility sanitary and clean!
CAN I USE TRAMPOLINE SOCKS FROM A DIFFERENT FACILITY?
Yes, guests are welcome to use trampoline grip socks from another facility.
DO YOU HAVE A PLACE TO PURCHASE FOOD?
Yes, our very own Drey Café has an assortment of delicious food, drinks and treats available for purchase.
MY CHILD IS ALLERGIC TO NUTS, DOES YOUR FOOD HAVE NUTS?
We are striving toward a nut-free facility; however, we cannot guarantee that our ingredients have not come into contact with nuts at our suppliers' facilities or while being transported.
CAN I BRING OUTSIDE FOOD OR BEVERAGES IN?
No, we ask that no outside food or beverage is brought into our facility.
DO YOU HAVE GLUTEN-FREE OPTIONS?
Yes, we proudly serve a range of gluten-free pizzas using premium gluten-free crust.
DOES THE FLYING SQUIRREL MAKE THE FOOD?
Yes, all our food is prepared fresh to order from quality ingredients. Pizzas are topped in house and baked fresh, fruits and vegetables are cut fresh every day to make our platters.
WHAT IS NEON LIGHTS?
Every Friday and Saturday night from 9:00pm to 11:00pm, Flying Squirrel transforms into the hottest all-ages spot in the city! A live DJ cranks the tunes, while we fire up the lasers, black lights, strobes and more! It is $30 per jumper for 2 hours of cosmic fun and trampoline socks are required.
DO YOU EVER DO NEON LIGHTS ANY OTHER TIME THAN FRIDAYS AND SATURDAYS AT 9PM TO 11pm?
No, currently we only offer Neon Lights on Fridays and Saturdays at 9pm to 11:00pm. If you book a whole facility buyout for your event, we can do Neon Lights for you at any time!
I WANT TO EXPERIENCE NEON LIGHTS, WHAT DO I DO?
You may complete your waiver ahead of time and purchase your Neon Lights ticket online and skip the line! You can also do those things when you arrive at the park. Please come a little before 9:00pm in order to fill out a waiver and get checked in. Jumpers younger than 18 must have a waiver signed by their parent or guardian.
ARE THERE ANY AGE RESTRICTIONS FOR NEON LIGHTS?
Our Neon Lights events are open to all ages! Although we do recommend that jumpers are at least 13 years old, as it is a dark, loud environment. Our Neon Lights guests are typically teens to young adults, but everyone is welcome!
I HAVE A "FREE 1-HOUR PASS", CAN I USE THIS TOWARD A NEON LIGHTS TICKET BY PAYING THE EXTRA $5?
Unfortunately, we do not offer this exchange. Please purchase a Neon Lights ticket and save your free pass for a time during regular hours.
“What is your definition of Toddler?”
Children 6 and younger are classified as Toddlers at Flying Squirrel, so they qualify for the Toddler Rate, and may use the Kiddie Court.
“Is there a special rate for Toddlers?”
Yes! You can find all pricing information on our tickets page!
“Are there restrictions on when Toddlers can come jump?”
No, we allow all ages to jump at all times! Neon Lights on Friday and Saturday nights may not be appropriate for children younger than 13, due to the dark and loud environment, but we allow parents to decide what they are comfortable with.
DO I HAVE TO JUMP WITH MY KIDS?
No, we do not require that you jump with your children. However, it may be wise to have an adult on the trampolines with younger children to be able to help if needed. We offer a "Parent" wristband at no cost. This wristband allows the parent to assist their children on the trampolines, but does not permit the parent to jump on the trampolines. A waiver and trampoline socks are still required for the parent to access the trampolines, even if not jumping.
DO I HAVE TO PAY FOR MY YOUNG TODDLER/INFANT TO PARTICIPATE?
Children 2 years old and younger may jump for free with a paying adult. If the adult chooses not to jump with their child 2 and under, the child's admission will be of that on the tickets page.
IS THERE A CHARGE IF YOU'RE NOT JUMPING?
No, there is no charge for any guests who just want to watch the action from the sidelines. Admission fees are only applicable for guests wanting to bounce on trampolines. We offer a “Parent” wristband free of charge that allows a parent to access the trampolines to assist their small children if needed, however it does not permit the parent to jump on the trampolines. Grip socks and a signed liability waiver are still required.
DO YOU HAVE AN AREA FOR SMALL CHILDREN?
Yes, all of our parks have a Kiddie Court reserved for ages 6 and younger. They are not restricted to that area and may access the rest of the facility as well, but the Kiddie Court is a safe place for little ones to bounce away from the bigger kids.
WHERE CAN I FIND THE WAIVER?
Please click on the "Waiver" button on the top menu bar of our home page to access our online waiver system. Alternatively, you can use our computers in the park to complete the waiver when you arrive.
HOW DO I SIGN THE WAIVER?
1) Click on "Waiver" on the top menu bar and choose whether you are signing for only yourself, or for yourself and your children.
2) Follow the instructions on screen and enter your information accurately.
3) Sign the waiver online by clicking the mouse button and dragging the cursor. Touchscreen devices are a little easier, as you may sign with your finger.
4) Click "submit" and the waiver will be automatically added to our system and reviewed by staff.
If you have any questions or concerns about the waiver, please don't hesitate to talk to a staff member.
WHY DO I HAVE TO FILL OUT THE WAIVER?
Trampolines, even when used correctly can still cause injury. By signing the waiver, our guests acknowledge the inherent risks of jumping on a trampoline and agree to not hold the Flying Squirrel responsible for any injuries that may occur. There are several other terms and conditions in the waiver, so please take the time to review it carefully.
WHY CAN’T I HAVE A PAPER WAIVER?
We have eliminated paper waivers in an effort to be more environmentally friendly. Imagine how much paperwork we would have to store for 7 years (as legally required) if we did paper waivers for all of our guests! Once your electronic waiver is entered into our secure system, it is easily searchable and valid for 2 years from the day is it created, so you very rarely will need to go through that whole process!
I SIGNED A WAIVER PREVIOUSLY, IS IT STILL VALID?
We have switched to a new program for our Waiver System, as of Summer 2019. Any waivers that were completed on the old system have been destroyed and you will have to create another waiver on the new system. Our electronic waivers are valid for 2 years from the date they are created, provided it was completed properly and approved by our admin. When a child on their parent or guardian’s account turns 18, their previous waiver is invalid, and they must create a new account and sign their own waiver.
CAN I SIGN THE WAIVER FOR SOMEONE ELSE'S CHILDREN?
No, you may not sign the waiver for a child unless you are their parent or legal guardian.
HOW DO I GET THE PARENTS/GUARDIANS OF OTHER CHILDREN TO SIGN THE WAIVER?
Please direct the parent or guardian to our website and have them create an account. This can be done from any computer, phone or device with internet, from anywhere. If you arrive at the park with your child's friend who doesn’t have a waiver, you will be asked to call that child's parent or guardian to ask them to complete the waiver for their child online.
CAN I PRINT THE WAIVER?
There is no need to print the waiver! Once the waiver is completed online, it goes into our secure database. A big reason we don't offer paper waivers is to cut down on paper and ink usage.
I DON'T WANT TO GIVE OUT ALL THIS PERSONAL INFORMATION, WHAT SHOULD I DO?
Our guests are not permitted to use our trampolines until they have completed and signed a waiver. We do require all the information requested on the waiver form and take the utmost care in protecting our guests' information. We don't sell any personal information, and it is securely stored. We do not send our guests any promotions or advertisements via email. If you book a party or group event, your booking confirmation and invoice will be sent to that email address.
WHY DO YOU NEED MY ADDRESS, PHONE NUMBER AND BIRTH DATE?
Your birth date proves whether you are a legal adult or not and your address and phone number are required in order to contact you in case of an emergency.
WHO MUST SIGN THE WAIVER?
All participants who are jumping or going onto the trampolines, regardless of age, require a waiver. Minors (under 18) must have a parent or guardian sign the waiver for them.
What is the Family Pass?
The Family Pass is a 10 hour electronic "punch card" that can be used any time and split up any way you'd like between immediate family members (i.e. children and spouses). One "punch" per person per hour. It is $190(+tax) Please contact your local park for assistance if your card is lost or stolen. Expires in 365 days from purchase date.
What is the Toddler Pass?
The Toddler Pass is a 10 hour "punch card" that can be used by children 6 and younger and can be used at any time (not restricted to Toddler Time hours!). One "punch" per toddler per hour. This pass is $98(+tax) Please contact your local park for assistance if your card is lost or stolen. Expires in 365 days from purchase date.
Designed for people of all ages who have a permanent disability and require the assistance of a support person, the goal of the Access 2 Program is to improve social inclusion and provide access to entertainment, cultural and recreation opportunities and experiences without any added financial burden.
When an Access 2 cardholder (the individual with the permanent disability) presents their valid Access 2 Card at any participating venue partner, their support person receives free admission; the cardholder pays regular admission.
Support Person: A support person is an individual who accompanies a person with a disability to provide services that are not provided by employees of the participating venue. Examples include assisting the person with eating, administering medication, communicating, using washroom facilities, etc.
The Support Person:
- Must be 18 years of age, free admission for one support person per Access 2 jumper only
- May be related to the applicant
- Does not need to be a registered personal support worker (PSW) unless otherwise stated by the participating venue.
