FAQ

General Information

Do I have to make an appointment/reservation?

No, you do not need to make an appointment or reservation, unless you are booking a party, private dodgeball court, or a group event. You are welcome to come in anytime during our business hours.

What times are you open?

We are open from 10 am to 10 pm Sunday-Thursday. 10 am to 12 am (midnight) on Fridays and Saturdays.

How much is General Admission? Do you have any Special Rates?

Our general admission is $20 an hour per person. Apart from that, we have three special times: Neon Lights, Toddler Time and Special Needs Tuesdays. Special Needs Tuesday is the next question and you can see more about Toddler Time and Neon Lights in the Toddler Time section and the Neon Lights section respectively.

What is Special Needs Tuesdays?

Guests with special needs jump for $8 an hour on the first two Tuesdays of each month. An aide/parent/caregiver jumps for free with them.

Do you have any family rates/family discounts?

We have our Family Pass and our Toddler Pass. We, unfortunately, do not have any family jump rates. You can see more information on our Family Pass and Toddler Pass in the Passes section.

What is Mobile Check-in?

If you have purchased your tickets online, you can use Mobile Check-in to “skip the line.”

Do you have a weight restriction?

No, we do not have a weight restriction. Although we do recommend that people over 350 lbs do not come jumping as the excessive cardio may cause cardiac arrest.

Will I be able to get in? Is it too busy for people to get access to the facility?

Capacity is 350 people for Calgary. 300 for Ottawa and Hamilton. The chances of you not getting admitted are very small. If we do reach capacity, you may simply need to wait for a few guests to exit the facility first, as wristbands expire every 30 minutes.

Is there a place to put my stuff? Do you have lockers?

Yes, we do have lockers and storage cubbies all around. Lockers take toonies only and are a one-time use.

Do you offer Fitness Classes?

Yes, Please see our individual locations events calendars for details of times.

How do I know when my time’s done?

The amount of time you have in our facility is tracked by the colour of your wristband. The court monitors will let you know when your time is done.

Party Information

Do you have a fridge/freezer for an ice cream cake?

Yes, we do. Please feel free to bring in an ice cream cake and ask your party host to store it for you.

Are socks included?

Socks are not included in the cost of the party. They are $3 a pair, and if any of your guests already have a pair they are welcome to bring them and you will not need to buy another pair.

Do you keep my credit card information on file?

No, we do not keep that information. You will need to pay the remaining balance on your party before leaving.

Do you have plates, cutlery, etc. for cake?

Yes, we provide all the plates, cutlery, and napkins for pizza and for cake. We also provide lighters and knives to cut cakes. You only need to bring in candles.

Can I bring outside food/beverage in?

No, we ask that no outside food or beverage is brought in to our facility.

Do you have gluten free options?

Yes, we have Gluten-Free pizza available.

Can I bring in cake/cupcakes?

If you booked a party with us, you are welcome to bring in cake, cupcakes, or some type of dessert.

What if I have a guest with an allergy?

If we cannot accommodate the allergy, you are welcome to bring in food for only that person.

Does the Flying Squirrel make the food?

Yes, we prepare all our food here.

What is your cancellation policy?

If you cancel more than 2 weeks before the date of your party, we can refund your deposit. Unfortunately, if you cancel within those two weeks we cannot refund your deposit. You can reschedule your party at least one day before the date of your party, with no penalty to the deposit.

What if I have less than 20 children but more than 10 children? Which package should I pick?

For Calgary

If you have more than 10 guests it is a $20 charge for each of the first 2 extra guests, and a $40 charge for each guest beyond that. Depending on how many additional guests you have it may be more cost-effective to select the 20-person Super Fly Package. This gives you an extra table, 2 additional pizzas, and 10 more water bottles. Keep in mind that if you add additional jumpers to the Bounce Party package you will still only have the one table designed for 10 people.

For Hamilton & Ottawa

It is a $24 charge (Mon-Thurs) or a $30 charge (Fri-Sun) to add on additional jumpers to our 10 child Bounce Party package until a maximum of 5 additional children are added. If you exceed 15 jumpers then you must upgrade to our Super Fly Package for 20 jumpers.

Do you have loot bags?

No, we do not provide loot bags for our parties. You are welcome to bring your own in, provided your guests do not consume them on our premises.

** TIP: A balloon from our balloon packages, a Whackies tube and our trampoline socks make for a great impromptu loot bag.

What does the party host do?

Your party host serves as a waiter/waitress. They help check you in, do your birthday announcement, and serve your pizza and cake. They help smooth interactions between you, our staff, and our facility.

Can I bring in my own decorations?

We ask that you purchase decorations through us. If you want a specific theme or specialty balloons you are welcome to bring those in. We have available for purchase: balloons, birthday crowns, and party hats.

Are there any instructors or leaders in activities?

No, it is all free-play. We have court monitors who serve as lifeguards, but they are only there to supervise guests and ensure they are behaving safely. They do not teach or guide guests in activities. However, court monitors are available to referee dodgeball games.

Are there age restrictions on the parties?

No, we have no age restrictions on our parties. Adults can use the party packages, and children of all ages can use the party packages. We can also adapt the party packages to suit bachelor/bachelorette parties, corporate events and team builders.

My child is allergic to nuts, does your food have nuts?

Our food is prepared in a nut-free facility. Some ingredients may have come in contact with nuts at our suppliers’ facility. However, the vast majority of our ingredients are nut-safe. Only the sausage is not.

Age Information

Why is there a height restriction on the various courses?

The height restriction on the ninja course is to prevent children who are not tall enough from attempting to do the monkey rings. Additionally, the ninja course is physically demanding. Children under the height restriction may enter accompanied by an adult, however they cannot do the monkey rings.

Do I have to jump with my kids?

No, we do not require you to jump with your children. If they are fairly young though it may be worthwhile to have an adult jump with them. Children 2 years old and under get in free with a participating adult.

Is there a charge if you’re not jumping?

If you are not going to be jumping or be on the trampolines there is no fee for you.

Can I send my teenagers without supervision?

If you feel sufficiently comfortable leaving them without supervision, then they do not require supervision. And we are not responsible should they leave the facility.

Do you have any age restrictions?

We have no age restrictions whatsoever. People of all ages are welcome to come and jump. Children 2 and under jump for free with a participating adult. Otherwise they pay General Admission or Toddler Time rate during Toddler Time hours.

For Neon Lights do you have any age restrictions?

We have no age restrictions for Neon Lights, although it is recommended for 13+ as it is a dark, loud environment.

Do you have an area for small children?

Yes, we have the Kiddie Court which is reserved for children 6 and under. They are not restricted to that area and are allowed access to the rest of the facility as well, but it is a safe place for little ones to jump.

Sock Information

Are socks included in general admission?

No, they are not included in the cost of general admission. The socks are $3 a pair and they are yours to keep and reusable for future visits.

Why do I need to wear trampoline socks? Can’t I wear my own?

There are two major reasons for the trampoline socks: Safety and Sanitation. Regular socks have no grip on trampolines, which is why our socks do. Wearing our trampoline socks helps us keep our facility a little bit cleaner.

Food Information

Do you have a place to purchase food?

Yes, our Drey Café hosts an assortment of food and beverages available for purchase. A full menu can be found here: Flying Squirrel Menu

My child is allergic to nuts, does your food have nuts?

Food made in Flying Squirrel is nut free. Some ingredients may have come in contact with nuts at our suppliers’ facility. However, the vast majority of our ingredients are nut-safe. Only the sausage is not.

Can I bring outside food/beverage in?

No, we ask that no outside food or beverage is brought in to our facility.

Do you have gluten free options?

Yes, we have Gluten-Free pizza available.

Does the Flying Squirrel make the food?

Yes, we prepare all our food here.

Neon Lights Information

What is Neon Lights?

Neon Lights is a special event occurring Fridays and Saturdays from 9 pm to midnight. It is $25 for 3 hours of jump time. We turn off the lights and turn on our black lights, strobe lights, fog machine, and bring in a live DJ. It is essentially a dance club on trampolines!

Do you ever do Neon Lights any other time than Fridays and Saturdays at 9 pm to midnight?

No, currently we only offer Neon Lights on Fridays and Saturdays at 9 pm to midnight. We occasionally do small previews of the Neon Lights event at other times.

I want to go to Neon Lights what should I do?

It is recommended to arrive a little bit before 9 pm, and to have your waiver completely done in advance. If you are under 18 you need a waiver signed by your parent or guardian.

For Neon Lights do you have any age restrictions?

We have no age restrictions for Neon Lights, although it is recommended for 13+ as it is a dark, loud environment. The Neon Lights event caters to teenagers and young adults.

I have a “free 1-hour pass,” can I use this towards Neon Lights? Can I just pay the extra $5?

Unfortunately, we do not offer this exchange. You can purchase a Neon Lights ticket and save your pass for a time during regular hours.

Toddler Time Information

What is Toddler Time? When is it?

Toddler Time is a discount time for children 6 and under. During Toddler Time children who are 6 and under jump for $10 an hour. Toddler Time varies with each location so be sure to check the location’s website for details on times.

Can I still bring my older child(ren) during Toddler Time?

Yes, during Toddler Time our facility is open to all ages. Children older than 6 fall under the General Admission rate of $20.

Can I bring my toddler outside of Toddler Time?

Yes, you are welcome to bring your toddler at any time. However, outside of Toddler Time they pay General Admission which is $20 an hour per person.

Do I have to jump with my kids?

No, we do not require you to jump with your children. If they are fairly young it is recommended to have an adult jump with them.

Is there a charge if you’re not jumping?

If you are not going to be jumping or be on the trampolines there is no fee for you.

Do you have an area for small children?

Yes, we have the Kiddie Court which is reserved for children 6 and under. They do not need to stay there.

How much is an adult during Toddler Time?

Adults who are jumping are still General Admission which $20 an hour per

Waiver Information

Where can I find the waiver?

The waiver can be found by clicking the waiver button on the  Menu. You will be directed to the location’s on-line waiver system.

How do I sign the waiver?

  • Once at the correct web address, please click create an account if you do not have an account.
  • The first page of information is all a legal adult’s information.
  • You can now add your child(ren) and/or spouse as “participants” under the account.
  • Click on “waiver” and follow the prompts.
  • Sign by clicking and dragging your mouse inside the grey box, or by signing with your finger if you have a touch screen device.
  • Click accept. The waiver will now be sent to our system.
  • If you have any concerns or questions, contact us and we will verify the waiver.

Why do I have to fill out the waiver?

Trampolines even when used correctly can still cause injury. The waiver protects the Flying Squirrel from being sued. By signing the waiver, you are acknowledging the inherent risks in jumping on a trampoline and agreeing to not hold the Flying Squirrel accountable for any injuries that may occur. There are several other terms and conditions in the waiver, so please take the time to read it carefully.

Why can’t I have a paper waiver?

We have eliminated paper waivers in an effort to be environmentally friendly. Imagine how much paperwork we would have if we did paper waivers for all of our guests. If you’re guessing nearly a million you would be correct! The online waiver allows us to search you in the system and once you sign the electronic waiver it is valid for 3 years. Legally we have to keep paper waivers for 7 years, we would very quickly run out of storage space for that many waivers.

I signed a waiver previously, is it still valid?

If you signed a waiver electronically it is valid for 3 years from the date you signed it, provided you filled it out correctly.

Can I sign the waiver for someone else’s children?

No, you cannot sign a waiver for a child unless you are their parent or legal guardian.

How do I get the parents/guardians of another child to sign the waiver?

Please direct them to our website and have them create an account.

Can I print the waiver?

The waiver can only be filled out online. It is not able to be printed. There is no need to print! Once the waiver is signed online it goes right to our database. A big part of the reason we have online waivers is to cut down on the usage of paper.

I don’t want to give out all this personal information, what should I do?

Unfortunately, we require all of that information in order for you to jump. Your birth date proves you are a legal adult, your address and phone number are ways to contact you in case of an emergency. Your email address is what allows you to access your account, and serves as a unique identifier of your account. We don’t sell any personal information, and it is securely stored. We rarely send out emails, but may offer special promotions, such as Christmas/Seasonal events or birthday specials. You can also opt-out of such email promotions.

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Pass Information

What is the Family Pass?

The Family Pass is a punch pass for 10 one-hour tickets. It is $175 plus tax. It can be used at any time. One punch per person per hour. The card never expires. We cannot replace the card if it is lost.

What is the Toddler Pass?

The Toddler Pass is a punch pass for 10 one-hour tickets for toddlers (age 6 and under). It can be used at any time. One punch per toddler per hour. The Toddler Pass can be used at any time including outside of Toddler Time. The card never expires. We cannot replace the card if it is lost.